Customer Service

Make sure to check out our Frequently Asked Questions!

Please Note: We cannot go back into previous orders to issue refunds on items that have since gone on sale.

Please place the following emails in your email contact list: | For Billing Issues, Orders, Prices, Returns, & Shipping (Outside of Contiguous U.S.) | For Website Problems & Broken Links.

The following email address must be placed in your address or contact list to receive sale notifications: 

Wholesale questions: Call Julie:
U.S. Customers Call: 1-610-678-1330
Outside of the U.S? Call: 1-800-242-3695
or Email Julie at:

Our store address is:

Fabric Mart
3911 Penn Avenue
Sinking Spring PA 19608

Store Hours: Monday - Friday 8:00 - 5:00 EST

Google Maps is the best way for directions.
We do offer a Mail Order Swatch Club Called Julie's Picks
Order Processing
We cut and ship orders in the order they are received.
We cut orders Monday through Friday. Except Holidays.
Generally orders are sent out three to five working days after we receive them.

You will be notified when:
An order is placed and when the order is shipped.
Please give your order a least 5 business days (Ground Transit) to reach you once order is shipped. We are located in the eastern part of Pennsylvania. Depending on where you live it could take 7 to 10 working days
Methods of payment accepted
Fabric Mart accepts American Express, Visa, Mastercard and PayPal.

My Order Says "Authorized" - What Does It Mean?
This simply means that when you placed your order, our system checked your payment method to make sure the funds where there. When we go to ship your order, our system will accept the payment & we will get to work on mailing it off as soon as possible.

We cannot fill any order until payment is received. Your order will be taken out of the order queue until we receive payment.
If for some reason you were unable to complete PayPal payment from your order, you can submit PayPal payment along with your order number to